Machine Safeguarding Services

Technical and Field Support

Rockford Systems is committed to supporting your organization with post-sale assistance, expert technical resources, including warranty and non-warranty product repair and support.

Expert Technical and In-Field SupportReliable Support from Rockford Systems: Fast, Efficient, and Comprehensive Solutions

Initial Contact
The support process begins with a call or email to the technical service group at Rockford Systems. Our team is ready to assist and address any issues you may have.

Remote Support
The Rockford Systems support team strives to resolve the issue quickly and efficiently through phone, email, or video meetings. We aim to provide solutions remotely to minimize downtime and disruptions

Escalation to Onsite Support
If a resolution cannot be reached remotely, the service manager will schedule an onsite visit based on the complexity of the issue. Our priority is to get your equipment back up and running as soon as possible.

Solution and Quote
Depending on the nature of the issue, the support team will assess the problem and provide a quote for the necessary solution and visit. This ensures transparency and clear communication before any work begins.

Warranty Service
Warranty-covered service is provided at no cost. A technician will first attempt to resolve the issue remotely via phone, email, or conference call. If needed, an on-site visit will be promptly scheduled at no additional charge.

Non-Warranty Service
For issues outside the scope of the warranty, a purchase order (P.O.) will be required before scheduling a visit. This ensures that both parties are aligned on the cost and scope of the service.

Important Note: Depending on the terms of the warranty, a P.O. may be necessary for some onsite visits. Please consult your warranty policy for clarification on coverage and requirements.

Request Technical and Field Support Today

Need expert assistance with your machine safeguarding systems? Rockford Systems offers reliable technical and in-field support to quickly resolve issues and ensure compliance. Whether through phone, email, video consultation, or an onsite visit, our experienced team is ready to diagnose problems, provide solutions, and keep your equipment running safely. Contact us today to get the support you need.

WarrANTy

With all equipment sales and installation services, we offer a limited 1-year quality and workmanship warranty.  For safeguarding projects that include installation, the warranty begins after completion of the installation work.  For parts only sales, the warranty begins when it’s shipped to your facility.

Chuck Anderson, Service Manager
Phone: 815-874-3654
Email: [email protected]

  • Business name and location
  • Project number (Rockford Systems Proposal Number)
  • Project item number (Item Number in Rockford Systems Proposal)
  • Electrical Issues – Model and Serial Number of Unit
    • Small enclosures without door
      • SKU located on unit
    • Enclosures with door
      • Data plate with model and serial number located inside enclosure door
  • Mechanical Issues
    • SKU normally located on unit
  • Basic explanation of issues experienced
  • Rockford Systems will attempt to troubleshoot by phone or email (or both).
  • If parts required to resolve issue, Rockford Systems will ship directly to the site.
  • If unable to resolve problem remotely, Rockford Systems will schedule site visit.
  • RMA may be issued to return faulty units for repair or replacement
  • If issues found are covered by 1-year limited warranty, Rockford Systems absorbs costs for labor and replacement parts
  • If issues found to be not covered by warranty, customer will be notified of rationale and costs to resolve issue

Step 1 – Brian Boes, Vice President of Applications Engineering and Service
Phone: 815-874-3650
Email: [email protected]


Step 2 – Phil Reuter, Director of Services
Phone: 815-979-6087
Email: [email protected]

Technical Service

Non-warranty technical service is a summary provided to customers when service or maintenance is performed outside of the manufacturer’s warranty coverage. It outlines the scope of work completed, documents equipment condition and findings, and offers recommendations for ongoing safety, compliance, and performance. This type of overview helps customers understand the results of the service while clarifying that the work is billable and not covered under warranty.

Chuck Anderson, Service Manager
Phone: 815-874-3654
Email: [email protected]

  • Business name and location
  • Project number (Rockford Systems Proposal Number)
  • Project item number (Item Number in Rockford Systems Proposal)
  • Electrical Issues – Model and Serial Number of Unit
    • Small enclosures without door (SKU located on unit)
    • Enclosures with door
      • Data plate with model and serial number located inside enclosure door
  • Mechanical Issues
    • SKU normally located on unit
  • Basic explanation of issues experienced
  • Rockford will attempt to troubleshoot by phone or email (or both). If parts required to resolve issue, Rockford Systems will submit formal part quote.
  • If Rockford Systems is unable to resolve problem remotely, Rockford Systems will advise of need for Field Service Call.
  • Rockford Systems will submit a formal quote for a Field Service Call.
  • RMA may be issued to return faulty units for repair or replacement.

Step 1 – Brian Boes, Vice President of Applications Engineering and Service
Phone: 815-874-3650
Email: [email protected]


Step 2 – Phil Reuter, Direct of Services
Phone: 815-979-6087
Email: [email protected]

Building a Safer Workplace with a Machine Guarding Program

A machine guarding program is essential for workplace safety, ensuring compliance with OSHA regulations and protecting employees from machinery-related hazards. Due to the complexity of equipment and compliance requirements, a structured program helps standardize safety measures, provide employee training, and maintain long-term safeguarding through annual audits. Key elements include compliance evaluations, written policies, implementation strategies, and ongoing training to create a safer, more consistent, and sustainable work environment.

Comprehensive Safety Solutions

Rockford Systems offers a full range of services to help businesses maintain compliance and create safer workplaces. Those include:

Training and Education

Safeguarding Policy Development

Machine Safeguarding Assessment

Remote Safeguarding Assessment

Emergency Response Assessment

Custom Design and Engineering Solutions Integration and Installation

Annual Safeguarding Validation Audit

Technical and In-Field Support

Annual Stop-Time Measurement

Press Safety Inspection